Terms and conditions

Our products :

Our products are handmade in small batches, the appearance and the shape of our soap might slightly vary from batch to batch and from soap to soap. The quality of the ingredients and the standard of fabrication? That does not change. We do not shave our soap to make them more appealing aesthetically, it’s an unnecessary waste in our opinion.

Our standard weight is in excess of 100g. We also sell 50g (travel size) and 200g weight (family size).

Delivery :

Standard Postage is 3.95.

Signed for delivery is 6.95.

Free standard delivery for orders over 50£. On the house!

Returns 

We will handle returns up to 14 days after delivery.  We do not reimburse return postage.

Please ensure that:

  • The original packaging is in perfect state 
  • You have posted the invoice slip that we send you so that we can trace back your purchase
  • You have a proof of postage. 

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in
Klarna’s privacy policy.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after the submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:  the United kingdom.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

The payment methods Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Contact us

Chanasoap.com
14 Damara Way, TN25 7FD, Ashford, Kent.
info@chanasoap.com